Expanding business operations, rising connectivity concerns and spurting expenses are a few aspects that have made your traditional phone service compatible with today's time. That is the reason why you have decided to integrate the Virtual phone system. Using internet protocol technology to channel and route calls both within and outside the organization is reliable and appropriate for digitally-driven organizations.
However, certain organizations have had bad experiences with the technology, and their notion towards the adoption of business VoIP phone service has only worsened. But that was years ago, and the good news is that time has taken its course, and technology has evolved. Today, they are more sophisticated, rich in quality, and effective in drafting borderless communication.
In case you still are not sure as to how to align the technology to benefit from it, here are five things you should consider.
5 Key Considerations for Successful Business VoIP Phone Service
We always plan to play safe. Traveling to different places, we keep a power bank handy or, say, install a generator to make sure you never run out of power. Much in a similar way, we advise you to install a second internet connection. If things go wrong or the network goes offline, the alternative network will take over, ensuring that your data or voice services run without being obstructed.
Pro Tip: When buying a second line, make sure you opt for a different service provider. So having two different connections from different companies, you can be sure that the other would be running easily even if one fails.
As a general standard, VoIP services make use of SIP to place calls. It is this SIP that routes calls between the communicating parties. Also, SIP is the reason why business VoIP phone services are cheap and affordable.
However, it would be best if you were very cautious when selecting the SIP service provider. Often, companies label themselves to be the best, and when you dig deeper, you will find that they follow the Least-Cost Routing (LCR) policy. This might be beneficial considering it doesn't cost you, but unknowingly you might compromise on the quality of the connection. You would not want to integrate a service that fails to offer a quality connection. Hence a reliable service provider must.
QoS or Quality of Service is something that assures you about the on-time delivery of data packets. And what are these packets?
In case you have the faintest idea of how data travels, you might have heard the term data packet. When data travels from one end to another, each piece of information is packed into different packets, and these are then transferred from the source to the destination.
Now, when these packets are in transit, they follow the first-come, first-serve path to reach the users at the receiving end. But, not all packets are of equal priority. QoS restricts the pass of low-priority packets, ensuring only the top ones to reach first. Imagine if your network doesn't have a QoS, each packet would have to fight for its delivery, which affects the call quality.
Not to mention the fact that a poor-quality connection is bad for your business, and you might even lose potential clients in the long run. You can consider installing a dedicated internet connection for your virtual phone number.
As mentioned above, the quality of calls placed by the VoIP phone service is of utmost importance. In case the quality is poor or experiences interruption in between, it is a problem for you and your business. So, the question here is how to measure the call quality. You cannot always dial a number to test the same. A better way is to use MOS (Mean Opinion Score). This is a standard tool used by most companies. Running this over the network, you can determine the call quality for that particular network.
The quality is marked on a scale of 1-5, where the score of 1 is the least acceptable, and a MOS score of 5 suggests the quality be as effective as it is in a face-to-face conversation.
Having an internet connection that is not secured is like inviting hackers to steal your organization's data. The business VoIP phone service must install with IT security and is protected against cyber hacks.
Finding the best VoIP phone servicemight be a daunting task but not when you know what you are looking for. The above considerations would help you select the efficient and scalable business VoIP phone service and strive towards hassle-free communication within and outside your organization.